Help CenterBillingUnderstanding your invoice

Understanding your invoice

What’s on your monthly invoice: seats, add-ons, and usage-based charges.

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Your CaprikaOS invoice is made up of a few parts:

Base plan

Your plan's base price covers your purchased seats — the number of teammates who can log in. If you invite more people than you have seats for, you'll be prompted to add seats before the invite completes.

Add-ons

Things like extra IDX websites, additional phone numbers, or print-fulfillment credits show up as line items separate from your base plan.

Usage-based charges

A few features (like mass email sends beyond your plan's included volume) are metered — you'll only see a charge if you went over what's included that month. You can watch your usage any time from Account Settings → Billing → Usage.

Updating payment info

Go to Account Settings → Billing → Payment method to update your card. If a charge fails, we'll retry automatically and email you — your account won't be suspended on the first failed attempt.

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